Loading…
Legal
Straightforward deposit and refund terms -- no surprises once work has started.
Last updated: 17 July 2026
All projects require a 50% deposit before any work begins. The deposit confirms your place in our schedule and covers initial planning, research, and the first phase of work. The remaining 50% balance is due on delivery, before final files are handed over or a website goes live.
The deposit becomes non-refundableas soon as work begins on your project -- this covers the time and resources already committed. If you decide to stop the project partway through, the deposit is not returned, and you'll be invoiced for any additional work completed beyond the deposit amount.
If you cancel before any work has begun on your project, your deposit is refunded in full, minus any payment-processor fees already incurred.
Once final deliverables have been approved and handed over, we don't offer refunds for change of mind. If something doesn't match what was agreed in the project scope, we'll fix it under the included revision rounds at no extra cost -- see our Terms & Conditions for revision details.
For bigger projects broken into milestones, the same principle applies at each milestone: the portion of the deposit tied to work already completed is non-refundable, and only the portion covering work not yet started is eligible for a refund.
Email hello@elystran.com with your project name and reason for the request. We aim to respond within 12 hours and process any approved refund within 5-7 business days, back to your original payment method.
We reserve the right to make exceptions to this policy on a case-by-case basis where we believe it's the right thing to do -- this policy is a floor, not a rigid rule we'll hide behind.
Reach out before you book -- we're happy to walk through the details.
Get in Touch